Katching Payments Terms

Availability

Katching Payments is in limited availability. No third-party merchant is onboarded on it, and no third-party merchant has ever been. One connected account exists, and it belongs to Noviantis Inc itself: a test storefront used to exercise the flow end to end before the service opens. These terms apply to your store from the day you activate Katching Payments in your dashboard, and not one day before. They are published now so that you can read them before you decide.

Until you activate it, your store takes payments with your own Stripe or PayPal account, and only the terms of service apply to your payments.

Definitions

What Katching Payments is

On this rail, Katching is your payment provider. Katching holds the relationship with the processor, bears the liability for a negative balance on your connected account, sets your limits and your payout timing, can hold a reserve, and sets the price of the service.

Payments on this rail are made as direct charges on your connected account, with the Katching platform fee applied to each transaction.

You remain the seller of everything you sell. Your customers buy from you, under your name, and you owe them what you sold them.

The Stripe Services Agreement and the Stripe Connected Account Agreement govern your connected account and are incorporated into these terms by reference. Accepting them is required to activate Katching Payments, and Katching shows them to you, in full, before it opens. You can read them now: the Stripe Services Agreement and the Stripe Connected Account Agreement.

PayPal for Platforms will be offered on the same model when it is available. Nothing in these terms applies to a PayPal account before that day.

If you keep your own Stripe or PayPal account instead, these terms do not apply to you. On that rail Katching is software: it takes nothing on your sales and bears no responsibility for your funds, your disputes or your compliance with your provider. That rail is described in the terms of service.

Eligibility, verification and risk

You give accurate information about yourself, your company, your bank details and what you sell, and you keep it up to date.

Katching and its processor verify your identity and your business model before Katching Payments opens for your store, and can verify them again while it is open. Our payment processor can obtain information from credit agencies to verify your identity. That information will be used for the purposes described in their Privacy Policy.

Katching can set a limit per transaction and per period, set or extend your payout timing, ask you for documents, and refuse or close Katching Payments for your store. When the processor asks Katching for information about you or your store, Katching passes the request on to you, and you answer within the time the request states. If you do not answer in time, Katching can hold your payouts until you do.

Katching provides your first level of support on Katching Payments, and reports to its processor any fraud or unauthorized access it finds on your connected account.

What Katching reads from your connected account

To run Katching Payments, Katching reads the data of your connected account: its status and the state of its verification, its balances, its payouts, the payments, the refunds, the disputes and the fees of your store, and the customer data attached to a payment that is needed to answer support and to fight fraud, which is the name, the email address, the billing details and the order the payment belongs to.

Katching uses that data for the services of the platform and for risk management, and for nothing else: to show your dashboard, to answer your customers, to prepare your replies to disputes, to compute your reserve, to detect fraud, and to meet its obligations to its processor and to the law.

If Katching ever wants to use that data for something outside the services of the platform, it asks you first and you are free to refuse. Katching does not sell it, and does not use it to advertise to you or to your customers.

What Katching keeps and for how long is in our privacy policy. When you provide personal data in connection with Katching, Stripe receives that personal data and processes it in accordance with Stripe's Privacy Policy.

Fees

On Katching Payments you pay two things on a transaction: the processing fee of the processor, and a Katching platform fee of 0.5 percent of the transaction. Both are taken at the time of the transaction and shown on your statement in the dashboard.

The processing fee is the standard rate the processor publishes for the country of your store, on its published pricing page. That rate is the processor's, not ours: Katching does not mark it up, and it changes when the processor changes it.

Cards and wallets, which are Apple Pay, Google Pay and Link, are charged at that same standard rate. Internationally issued cards and currency conversion carry the surcharges of the processor, passed on at cost. A dispute carries the dispute fee of the processor, passed on at cost. A standard payout costs nothing; an instant payout, where the processor offers one, costs the rate the processor publishes for it.

If you refund a payment, in full or in part, the fees on the original transaction are not returned to you. The processor publishes that rule for its own processing fee, and Katching applies the same rule to the platform fee. Issuing the refund itself costs you nothing more.

There is no monthly fee for Katching Payments beyond your Katching subscription, and no setup fee. The reserve is not a fee: the amounts held belong to you, subject to the set-off described in the reserve section, and each is released to you as it matures.

If you take payments with your own account instead, Katching takes nothing at all: no commission on your sales, no platform fee, and no penalty for choosing that rail.

The reserve, and negative balances

On Katching Payments, Katching holds a reserve of 5, 10 or 15 percent of the net amount of each payment you collect. Your tier among those three is set when the rail is activated, by a risk assessment of your store.

The risk assessment reads what you sell, how you sell it, your expected volume, your delivery times, your refund policy and your history on the platform. That assessment is computed by code, from rules that give the same tier to two stores with the same facts. A language model never sets your tier: where free text is read, a model only extracts facts from it, and the tier is computed from those facts by the code.

The reserve is held on the balance of your connected account. Each amount held is released to you 90 days after the payment it was taken from, payment by payment as it matures, and your dashboard shows the amount held and the release date of each at all times. The funds belong to you, subject to the right of set-off described below: if your connected account goes below zero, Katching recovers the shortfall from the reserve first.

Katching can extend the holding period or move your store to a higher tier only for one of the reasons listed below, and only after telling you which one applies, what the new tier is, and when it starts.

If your connected account goes below zero, Katching covers it with the processor and recovers it from you: first from your reserve, then from your future payouts, then by invoice. By activating Katching Payments you expressly authorize those three steps, in that order.

Payouts and holds

Payouts run every business day, three business days after the payment settles, for the country of your store. Your dashboard shows the schedule that applies to you.

Your payouts follow the schedule shown in your dashboard for the country of your store. A reserve does not make that schedule longer: it changes the amount that leaves, not the day it leaves, and your dashboard shows both the schedule and the amount held.

Katching can hold or delay a payout for one of the reserve reasons above, on a request from the processor, or where the law requires it. When it does, you are told, with the reason and with what has to happen for the payouts to resume.

What your customers see on their statement

On Katching Payments, the charge on the statement of your end customer reads KATCHING followed by the name of your store, within the twenty two characters and the rules the processor allows. Your customers therefore see that Katching processed the payment for you.

If you take payments with your own account instead, the statement carries your own name, and Katching does not appear on it.

Disputes and refunds

A dispute on an order of your store is yours. You bear the disputed amount, the dispute fee of the processor, and any loss that follows, including where the amount has already been paid out to you.

Katching charges no dispute fee of its own. The dispute fee of the processor is passed through at cost.

Katching gives you the tools and the evidence it holds: the order, the delivery, the messages and the payment record. It can act with the processor in your name to file your reply, on your instruction.

Katching does not contest a dispute on an order that was never shipped.

Refunds to your customers are yours to decide and to issue. The engines prepare them and wait for your click; Katching does not decide a refund of your store in your place.

Prohibited activities

Katching Payments is not open to the activities listed in the acceptable use policy, in Stripe's list of restricted businesses, or in PayPal's acceptable use policy.

An activity prohibited by any of those documents ends Katching Payments for your store immediately, and Katching reports to its processor and to the authorities what it is required to report.

Taxes

Through its processor, Katching makes the tax filings that the law requires of a payment platform, including Form 1099-K in the United States where the thresholds are met. You give Katching the tax information those filings need, and you keep it up to date. If you do not, Katching can hold your payouts until you do.

Your own taxes are yours: the sales tax, the value added tax and the income tax on what you sell are your responsibility, in your country and wherever you sell.

Suspending or ending Katching Payments

You can stop Katching Payments at any time by writing to hello@katching.ai. Katching can suspend or end it for a reason listed in these terms or in the terms of service: a breach of the acceptable use policy, fraud or a serious suspicion of it, a request from an authority or from the processor, an uncovered negative balance, or a risk to the platform.

Katching tells you the reason. Where the nature of the reason allows it, you are told what to correct and given a reasonable time to correct it. Where it does not, in particular for fraud, for a danger or for a legal requirement, the suspension is immediate and the reason follows.

When Katching Payments ends, the payments already taken are settled, the amounts in flight are paid out after the period during which a dispute can still arrive on them, and the reserve is released at the end of that same period. Whatever is left of a negative balance is invoiced to you.

Going back to your own Stripe or PayPal account costs nothing and carries no penalty. Your store keeps selling while you switch.

Liability

The liability of Noviantis Inc under these terms is capped at the platform fees it collected from your store over the twelve months before the event that caused the claim.

Neither side is liable for indirect losses, for lost revenue or profit, or for lost data. Nothing here excludes a liability that the law does not allow to be excluded.

Contact and complaints

For anything about Katching Payments, a fee, a payout, a reserve or a dispute: hello@katching.ai. Katching answers within one business day.

A complaint you cannot settle with Katching can also be raised with the processor, under the agreement you accepted with it.

Noviantis Inc, 8400 NW 36th Street, Suite 450, Doral, FL 33166, United States. Telephone +1 (786) 672-4903. Email hello@katching.ai. Who publishes Katching, where it is hosted and the documents that govern the service are in the legal notice.

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